Shipping policy
Last updated: August 2026
At Nucca, we ship worldwide. This policy explains how shipping works, what to expect in terms of delivery times, and how we handle issues like delays or undeliverable packages.
This Shipping Policy forms part of our Terms of Service and works together with our Refund Policy.
1. Shipping Rates
We offer simple, transparent shipping:
- A flat shipping rate of $3 USD applies to orders under $65 USD.
- Free shipping on all orders of $65 USD or more.
- No hidden handling fees.
Shipping rates are calculated and displayed at checkout before payment, so you always know the total before you order.
2. Order Processing
Once you place an order:
- Orders are processed within 2–4 business days
- You will receive a tracking number by email within 3–5 business days of your order being placed
- Tracking information may take an additional 1–2 days to fully activate with the carrier
- Orders placed on weekends or public holidays are processed on the next business day
Business days are Monday through Friday, excluding public holidays.
3. Where Your Order Ships From
Your Nucca pillow is shipped from our international fulfillment center. We work with reliable global logistics partners to deliver your order safely to your door.
Most international deliveries arrive via courier (typically UPS or a comparable carrier), with local last-mile delivery handled by your country's standard postal or courier network.
4. Estimated Delivery Times
Delivery times below include processing time and are estimates based on standard transit. Actual delivery may vary slightly due to customs processing, carrier delays, or other factors outside our control.
| Region | Estimated Delivery (Total) |
|---|---|
| 🇺🇸 United States | 10–18 business days |
| 🇬🇧 United Kingdom | 12–21 business days |
| 🇩🇪 Germany | 10–18 business days |
| 🇪🇺 Rest of Europe (Spain, France, Italy, Netherlands, Belgium, Poland, Austria, Portugal, Ireland, Sweden, Denmark, Finland, Czech Republic, Hungary, and others) | 12–21 business days |
| 🌍 Other countries | Estimated at checkout |
Tracking: every order is sent with a tracking number so you can follow your package from dispatch to delivery.
5. Customs, Import Duties, and Taxes
The total amount shown at checkout is the final amount you pay. Applicable taxes (including VAT for EU countries and sales tax for the US) are calculated and included in the price displayed at checkout based on your location.
No additional customs duties or import taxes will be charged upon delivery.
6. Shipping Address
It is the customer's responsibility to provide a complete and accurate shipping address at checkout, including:
- Full street name and number
- Apartment, unit, or building number (where applicable)
- City and postal code
- Phone number (used by the carrier for delivery coordination)
Address changes: if you notice an error in your shipping address, contact us at help@sleepnucca.com as soon as possible. We can only modify the address before the order is dispatched.
Once a tracking number is generated, the address cannot be changed.
If a package is delivered to the address provided by the customer at checkout — even if that address contains an error or omission made by the customer — the order is considered delivered. Nucca is not liable for packages delivered to an incorrectly provided address. Reshipment to a corrected address will be subject to the reshipping fee outlined in Section 10.
We do not deliver to:
- P.O. Boxes
- APO/FPO military addresses
- Countries currently restricted by international sanctions
7. Split Shipments
Orders containing multiple items may be split into separate packages to reduce shipping costs and facilitate customs clearance. This is standard practice for international fulfillment.
- Each package may arrive separately, typically within 5 business days of each other.
- Packages may share a single tracking number — the tracking status reflects the first package delivered, not the entire order.
- If you receive part of your order, the remaining items are likely in a separate package still in transit.
- Please allow 5 business days from the first delivery before reporting missing items.
- If the remaining items have not arrived after 5 business days, contact us at help@sleepnucca.com and we will investigate.
8. Delivery Delays
While we work hard to meet the estimated delivery times above, some delays are outside our control, including:
- Customs processing and clearance
- Public holidays or local carrier disruptions
- Weather events or natural disasters
- Incorrect or incomplete shipping addresses
- Peak shopping periods (Black Friday, Christmas, etc.)
If your order takes significantly longer than the maximum estimated delivery time, please contact us at help@sleepnucca.com with your order number and we will investigate.
Please note: delays caused by customs or carriers are not eligible for refunds of the order itself, as the product is still en route to you.
9. Lost or Missing Packages
A package is considered lost if it has not been delivered within 30 business days after dispatch and the tracking shows no movement for at least 10 consecutive days.
If you believe your package is lost:
- Contact us at help@sleepnucca.com with your order number
- We will open an investigation with the carrier (this typically takes 5–10 business days)
- Once the carrier confirms the loss, we will either send a replacement free of charge or issue a full refund — your choice
Packages marked as "delivered" by the carrier:
Once a package is marked as "delivered" by the carrier to the shipping address provided at checkout, Nucca's responsibility for delivery is fulfilled. If you have not received a package marked as delivered:
- Contact the carrier directly with your tracking number to request proof of delivery
- Check with neighbors and at common delivery locations (porch, mailbox, building reception)
- Report the issue to us within 7 days of the "delivered" status
After 7 days from the delivered status, claims of non-receipt must be filed directly with the carrier, as carrier investigation windows typically close after this period. Nucca will assist where possible but is not liable for packages confirmed as delivered by the carrier to the correct address.
10. Refused or Undeliverable Packages
If a package is refused at delivery, not collected from a pickup point, or returned to us due to an incorrect address provided by the customer, the conditions in our Refund Policy apply. In summary:
- A $15 USD handling fee applies
- Reshipping is available for a flat fee of $15 USD
- Full refunds may not be issued in these cases
See our Refund Policy for complete details.
11. Damaged Packages
If your package arrives visibly damaged:
- If possible, photograph the damaged package before opening it
- Open the package and inspect the product
- Contact us within 7 days of delivery at help@sleepnucca.com with:
- Your order number
- Photos of the damaged packaging
- Photos of any product damage
- A brief description of the issue
We will arrange a free replacement or full refund — your choice. See our Refund Policy for full details.
12. Order Tracking
You can track your order at any time using the tracking number sent to your email. Track your order at sleepnucca.com/apps/17TRACK with your tracking number. If you have any questions or your tracking has not updated for several days, contact us at help@sleepnucca.com.
13. Contact
For any shipping-related questions:
BRAVUS STORM LLC 7901 4th St N STE 300, Saint Petersburg, FL 33702, United States Email: help@sleepnucca.com Response time: within 2 business days